Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
How can I be sure my David Webb piece is authentic?
Every David Webb creation is meticulously handcrafted in our New York City workshop. To ensure authenticity, purchase directly from our official website, our boutiques, or authorized retail partners. Each piece is stamped with the official David Webb hallmark.
What are your shipping methods and delivery timelines?
We offer complimentary insured overnight shipping within the United States for all orders. International shipping is also available via secure courier. Please allow 1-2 business days for processing before your order is dispatched.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the item is in its original, unworn condition with all security tags and packaging intact. Custom-made or engraved pieces are considered final sale.
Do you offer professional cleaning and repair services?
Yes, we provide comprehensive maintenance services, including professional cleaning, stone tightening, and expert repairs. We recommend having your jewelry inspected annually to ensure its longevity and brilliance.
Can I request a custom design or modification?
David Webb is renowned for bespoke creations. If you are interested in a custom commission or would like to modify an existing design, please contact our concierge to schedule a consultation with our design team.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as wire transfers and modern secure payment options like Apple Pay for a seamless checkout experience.